Using SMS for Employee Communication

Meetings, Calls, Emails, or SMS?

For many organizations, communicating with employees by SMS may seem like an alien concept. Most organizations rely on phone or email to relay important messages, while meetings remain a popular means of communication for others.

However, there are many scenarios in which group texting employees can be a far more effective channel of communication.

One of the reasons that group texting employees can be more effective is because of group texting’s reach. Practically every employee has a mobile device. This means most employers can reach their entire workforce with just the click of a button.

Why You Should Use SMS for Employee Communication

Communicating with employees using SMS is particularly effective when employers want to contact groups of people in their workforce — or all of their workforce — simultaneously.

The process for group texting employees involves logging into an SMS texting platform, selecting a list of recipients, writing a message, and clicking send. Within minutes the selected employees will be receiving the message wherever they are, whatever they are doing.

SMS text messages tend to be opened much quicker than other electronic forms of communication because people hear the buzz of an incoming message and reach for their mobile devices to find out who is trying to contact them.

In fact, 90% of recipients read text messages within three minutes of receiving them.

SMS text messages can be sent to groups of employees in areas with no Internet service and at times when data networks are overloaded making them an ideal channel of communication to send alerts during an emergency.

The best platforms for group texting employees also report on performance data like deliverability and link tracking so that the sender can see how many people received and clicked on a link in the message.

In the event of an emergency, these reports can be a way of ensuring that all employees are safe. In the event of an office closure for a burst water pipe, communicating with employees using SMS is a far more effective way of informing employees of the closure, as most will read an SMS text message before looking at their emails or listening to a voicemail.

We are a medical facility and we use EZ Texting for employee notification. We send out emergency notices if we go on lock down, or have a weather-related issue. I also send out notices to certain groups, like nursing, if someone called in sick and I need them know there are schedule changes. It's a great way to get the same message out to the masses. 

Stacy O.

Other Good Reasons for Group Texting Employees

Group texting employees saves time and money when making company announcements.

Communicating with employees using SMS is more cost-efficient than gathering the workforce together for an announcement, distracting them from their jobs and halting production. Announcing a new initiative or social event is often best done via a short, concise text, with a link included in the text directing employees to a relevant page on the company´s website with more information.

Because the SMS texting platform allows employees to be sorted into groups, messages can be sent to groups of remote workers and community workers who may not have access to the Internet, or to employees within specific departments.

The same service can be used to advise prospective job seekers of new vacancies within the company, to inform existing employees of career opportunities, and to announce new appointments (making it easier to remember new colleagues' names).

Employers also have the opportunity to develop good relationships with their employees by sharing motivational messages via SMS. To enhance the messages, rather than communicating with employees using SMS in plain text, employers can attach multimedia (MMS) files.

The addition of images, audio, and video can make a big difference in how group texting employees is received by the workforce especially if it helps put a smile on their faces each morning.

Try Communicating with Employees Using SMS for Free

Regardless of whether you run a small family business or a large multinational corporation, it is likely that you will find multiple reasons for group texting employees.

Communicating with employees using SMS is an inexpensive and effective way of getting your message heard by groups of employees, but you do not have to take our word for it.

We offer flexible, no-contract pricing plans to give companies of all sizes the opportunity to communicate with employees using SMS for just pennies.

You can try it for free right now, no credit card required.

Within minutes you could be reaching your entire workforce and communicating with employees using SMS, with just the click of a button.

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With EZ Texting, I'm able to reach out to all our employees — even those without company email addresses. I'm also able to remind employees of company events like open enrollment and contact everyone when an employee or family member passes. This is just a great way to keep everyone informed!

Susan G.

Emails: 20% Open Rate, Slow Response Times

Company Meetings: Costly, Wasteful

Texts: 90% Opened in 1st 3 Mins, Inexpensive

START TEXTING YOUR EMPLOYEES FOR FREE

We'll load your account with 100 text messages. No credit card required.